Return & Exchanges

Return, Refund, and Exchange Policy

Return Policy

Your satisfaction is our priority, and we strive to offer high-quality products. If for any reason you are not satisfied with your purchase, we offer a hassle-free return process.

• Return Period: You have 30 days from the date of delivery to initiate a return.

• Eligible Items for Return:
• Products must be unused, unopened, and in their original packaging.

• Health supplements, powders, and consumables are only eligible for return if they are unopened and in their original, sealed condition.

• Clearance items, sale items, and gift cards are not eligible for return.

• Return Process:

• Contact our customer support team at support@aastar.com to initiate the return process.

• We will provide you with a return authorization and instructions on how to return your items.

• Please ensure that the return package is securely packed and shipped with a tracking number.

• Return Shipping Costs:

• Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.

Refund Policy

We aim to process refunds as quickly as possible.

• Refund Eligibility:

• Refunds will be issued once the returned item(s) have been received and inspected by our team.

• Refunds are processed to the original payment method used at checkout.
• Refund Processing Time:

• Once approved, refunds are typically processed within 7 business days.

• Depending on your payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

• Partial Refunds:

• Partial refunds may be issued for items returned in a condition that does not meet our return policy requirements.

Exchange Policy

We understand that sometimes you may need a different product or size.

• Eligibility for Exchanges:

• Exchanges are allowed within 14 days of delivery for items that are unused, unopened, and in their original packaging.

• If you wish to exchange for a different item, please follow the return process and place a new order.

• Exchange Process:

• Contact our customer support team at support@aastar.com to initiate the exchange process.

• We will guide you on how to return the original item and process the exchange.

• Shipping Costs for Exchanges:

• The customer is responsible for shipping costs associated with the return of the original item and shipping of the exchanged item unless the exchange is due to a product defect or error on our part.